Our Policy

Unclaimed Packages:

• If a package remains in storage for more than 10 days without being claimed, it will be considered unclaimed and may be auctioned.
• If a claimed package is not collected within a month, it will be auctioned to recover costs, including freight charges and local clearance fees.

Storage fees:

The storage fees will apply after 5 days on:

• Small Packages: $200 JMD per day
• Single Packages (e.g., boxes): $350 JMD per day
• Note: Storage fees will be charged daily, including holidays.

Identification Process:

Packages with incorrect, incomplete, or missing details may be refused or discarded by the warehouse. If a package lacks the courier code and assigned number, an investigation will be required. To assist, you must provide:

• Proof of delivery
• Tracking number
• Name on the package
• Delivery date

If the package is found, a $350 fee will apply for retrieval and shipment in the next cycle. If not located, the warehouse and company are not responsible for refunds.

How discounts are treated:

When it comes to customs clearance, it’s important to understand how discounts are recognized by the Jamaica Customs Agency. Only general discounts offered by merchants are accepted. Gift cards and personal points earned through reward or loyalty programs are not considered discounts; instead, they are treated as a form of payment towards the order. For example, if you use a 15% off code for orders over $59 from Shein, the Jamaica Customs Agency will recognize this as a valid discount. However, specific Shein codes or personal points earned through their loyalty program will not be recognized as discounts for customs purposes.

Our Rates:

We offer some of the lowest rates available! Please note that freight rates and other fees may change without prior notice. Express Master Limited is not responsible for customers who do not read or overlook this advisory.
Additionally, a processing fee will be applied to all shipments, and a handling fee will apply to packages weighing 15 lbs and above.

Invoices:

All customers using Express Master Limited MUST declare the contents of their packages by providing a complete invoice. This ensures compliance with customs regulations and helps protect our customers from fraudulent claims.

A Complete Invoice Must Include:

1. Order Number
2. Screenshot of the Tracking Number from the seller or carrier
3. Detailed Description of Items with a cost breakdown
4. Checkout Total showing the final amount paid

Submission Deadline:

Invoices must be submitted after the package arrives at our warehouse, but before it reaches Jamaica.
If a package is cleared without an invoice, storage fees will still apply after 5 days.